SKILL.md

chief-customer-officer-advisor

Agent skill fromalirezarezvani/claude-skills

Use for retention strategy, customer segmentation or CS team sizing decisions (GRR vs NRR, churn causes, pooled vs named CSMs). Runs retention_decomposition_analyzer.py, customer_segmentation_designer.py and cs_coverage_calculator.py.

install chief-customer-officer-advisor

# install the claude-skills pack with the skills CLI

npx skills add alirezarezvani/claude-skills

# or add only this skill to Claude Code: copy the folder

c-level-advisor/skills/chief-customer-officer-advisor/

# into

~/.claude/skills/chief-customer-officer-advisor/ (all projects)

.claude/skills/chief-customer-officer-advisor/ (one project)

c-level-advisor/skills/chief-customer-officer-advisor/SKILL.md

MITFull file

1# Chief Customer Officer Advisor
2 
3Strategic customer leadership for startup CCOs and founders without one. **Four decisions, no generic CS survey:**
4 
51. **What's our retention architecture — and is gross retention vs NRR honest?** — decomposition into gross retention, contraction, expansion + churn root-cause taxonomy
62. **How do we segment customers for differential investment?** — tier design + ICP fit scoring + investment-per-segment math
73. **What's the CS team's coverage model — and when do we go pooled vs named?** — coverage ratio calculator + transition thresholds
84. **What CS role do we hire next?** — stage-to-role map (CS ≠ Support ≠ AM ≠ Implementation)
9 
10This skill does **not** cover tactical CS implementation. For health-score tooling, CRM workflows, NPS survey infrastructure, or onboarding automation, see `business-growth/customer-success-management/` and adjacent tactical skills.
11 
12## Keywords
13…

Excerpt shown under the repository's MIT license.

How to install chief-customer-officer-advisor

c-level-advisor/skills/chief-customer-officer-advisor/SKILL.md

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