SKILL.md

customer-success-manager

Agent skill fromalirezarezvani/claude-skills

Use when reviewing customer accounts for health, churn risk or expansion. Scores health with health_score_calculator.py, churn with churn_risk_analyzer.py and upsell with expansion_opportunity_scorer.py.

install customer-success-manager

# install the claude-skills pack with the skills CLI

npx skills add alirezarezvani/claude-skills

# or add only this skill to Claude Code: copy the folder

business-growth/skills/customer-success-manager/

# into

~/.claude/skills/customer-success-manager/ (all projects)

.claude/skills/customer-success-manager/ (one project)

business-growth/skills/customer-success-manager/SKILL.md

MITFull file

1# Customer Success Manager
2 
3Production-grade customer success analytics with multi-dimensional health scoring, churn risk prediction, and expansion opportunity identification. Three Python CLI tools provide deterministic, repeatable analysis using standard library only -- no external dependencies, no API calls, no ML models.
4 
5---
6 
7## Table of Contents
8 
9- [Input Requirements](#input-requirements)
10- [Output Formats](#output-formats)
11- [How to Use](#how-to-use)
12- [Scripts](#scripts)
13- [Reference Guides](#reference-guides)
14- [Templates](#templates)
15- [Best Practices](#best-practices)
16- [Limitations](#limitations)
17 
18---
19 
20## Input Requirements
21 
22All scripts accept a JSON file as positional input argument. See `assets/sample_customer_data.json` for complete schema examples and sample data.
23 
24### Health Score Calculator
25 
26Required fields per customer object: `customer_id`, `name`, `segment`, `arr`, and nested objects `usage` (login_frequency, feature_adoption, dau_mau_ratio), `engagement` (support_ticket_volume, meeting_attendance, nps_score, csat_score), `support` (open_tickets, escalation_rate, avg_resolution_hours), `relationship` (executive_sponsor_engagement, multi_threading_depth, renewal_sentiment), and `previous_period` scores for trend analysis.
27 
28### Churn Risk Analyzer
29…

Excerpt shown under the repository's MIT license.

How to install customer-success-manager

business-growth/skills/customer-success-manager/SKILL.md

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