feedback-mastery

1# Feedback Conversations
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3## Overview
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5This skill provides frameworks for navigating difficult workplace conversations and delivering effective feedback. Whether you're addressing performance issues, resolving conflicts, or giving constructive feedback, these structured approaches lead to better outcomes.
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7**Core insight:** Research shows that employees who approach difficult conversations with preparation and a clear framework are **60% more likely to reach a positive resolution** than those who engage without a plan.
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9## When to Use This Skill
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11Use this skill when:
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13- Preparing to give feedback to a colleague or direct report
14- Addressing performance issues or missed expectations
15- Navigating conflict between team members
16- Having 1:1 conversations about sensitive topics
17- Receiving feedback and wanting to respond constructively
18- Managing expectations with stakeholders
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20**Keywords**: feedback, difficult conversation, 1:1, one-on-one, performance, conflict, expectations, behavior, confrontation
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22## Core Frameworks
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24### The Preparation-Delivery-Follow-up Model
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26A three-part structure for difficult conversations:
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28| Phase | Focus | Key Questions |
29| --- | --- | --- |
30| **Preparation** | Understand the issue, define goals, manage emotions | What's the problem? What outcome do I want? Am I calm? |
31| **Delivery** | Open neutrally, use facts not blame, encourage dialogue | How do I start? What evidence do I have? How do I involve them? |
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