review-response-writer

1# Review Response Writer
2 
3Write professional, empathetic responses to App Store reviews that build trust and turn critics into fans.
4 
5## When This Skill Activates
6 
7- User needs to respond to negative reviews
8- User wants templates for common review types
9- User asks about review management strategy
10- User wants to improve customer relationships
11 
12## Response Philosophy
13 
14### Why Respond?
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161. **Shows you care** - Active developer = trustworthy app
172. **Helps others** - Future users read responses
183. **Converts critics** - Can change rating with good response
194. **Provides feedback** - Reviews reveal real issues
205. **Builds community** - Creates loyal users
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22### When to Respond
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24| Review Type | Respond? | Priority |
25|-------------|----------|----------|
26| 1-2 stars with feedback | **Yes** | High |
27| 3 stars with suggestions | Yes | Medium |
28| Bug reports (any rating) | **Yes** | High |
29| 4-5 stars with content | Yes | Low |
30| 4-5 stars generic praise | Optional | Low |
31| Abusive/inappropriate | Report, don't respond | - |
32| Competitor spam | Report, don't respond | - |
33 
34### Response Timing
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36Negative reviews and bug reports: 24-48 hours. Positive reviews: weekly batch is fine.
37Follow up after fixing an issue to notify the reviewer.
38 
39## Response Framework
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41### The A.C.T. Formula
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43```
44A - Acknowledge their experience
45C - Clarify or provide solution
46T - Thank them and invite continued feedback
47```
48 
49### Template Structure
50 
51```
52[Greeting - use their name if signed]
53…