prioritization-frameworks

1## Prioritization Frameworks Reference
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3A reference guide to help you select and apply the right prioritization framework for your context.
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5### Core Principle
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7Never allow customers to design solutions. Prioritize **problems (opportunities)**, not features.
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9When a group scores or ranks items together, collect the votes independently before the discussion, so the most senior opinion doesn't anchor everyone else (the live-polls skill covers dot voting and confidence votes).
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11### Opportunity Score (Dan Olsen, *The Lean Product Playbook*)
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13The recommended framework for prioritizing customer problems.
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15Survey customers on **Importance** and **Satisfaction** for each need (normalize to 0–1 scale).
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17Three related formulas:
18- **Current value** = Importance × Satisfaction
19- **Opportunity Score** = Importance × (1 − Satisfaction)
20- **Customer value created** = Importance × (S2 − S1), where S1 = satisfaction before, S2 = satisfaction after
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22High Importance + low Satisfaction = highest Opportunity Score = best opportunities. Plot on an Importance vs Satisfaction chart — upper-left quadrant is the sweet spot. Prioritizes customer problems, not solutions.
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24### ICE Framework
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26Useful for prioritizing initiatives and ideas. Considers not only value but also risk and economic factors.
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28- **I** (Impact) = Opportunity Score × Number of Customers affected
29- **C** (Confidence) = How confident are we? (1-10). Accounts for risk.
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